Effective date: January 8, 2026

Business name: Cruz Home Services (“we,” “us,” “our”)

Overview

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and when it may be shared.

What personal information we collect

We collect only the information needed to schedule and complete services, communicate with you, and process payments.

Information you provide to us may include: - First and last name - Phone number - Email address - Service/property address

Payment information (optional): - If you request that we save a card on file, payment details are collected and stored through our service provider, Housecall Pro. We do not store full card numbers ourselves.

How we use personal information

We use your information to: - Schedule appointments and provide home services - Communicate with you about estimates, scheduling, arrivals, service updates, and invoices - Send service-related messages (including SMS/text messages if you opt in) - Process payments and maintain billing records - Improve our customer service and service operations

Who personal information is shared with

We do not sell your personal information.

We may share your information only as needed to operate our business, such as with: - Housecall Pro (customer management, scheduling, invoicing, and payment processing if you request a card on file) - Payment processors used by Housecall Pro to complete transactions - Service providers who help us operate our business (for example, communications or software tools), only when necessary and only for business purposes - Legal or regulatory authorities if required by law

SMS/text messaging consent

If you provide consent to receive SMS/text messages from Cruz Home Services: - Messages may include appointment reminders, technician arrival updates, scheduling changes, and service-related communications. - SMS consent is not shared with third parties or affiliates.

How we protect your information

We take reasonable administrative and technical measures to protect your information. Access is limited to those who need it to perform their job duties.

Your choices

You may request to: - Update or correct your contact information - Stop receiving SMS/text messages (reply STOP) - Ask questions about how your information is handled

Contact us

If you have questions about this Privacy Policy, contact us: - Cruz Home Services - Phone: (520) 481-0152 - Email: cruzshandymanservices@yahoo.com